Denver resident Kathy Plummer says that she cooks in her Instant Pot 3 times a week.

After using the Instant Pot over and over, the thing finally broke (her fault).

Most people, would just go out and buy a new Instant Pot, since she uses it so often.

But Plummer called KMGH (Scripps) Consumer Investigator Jaclyn Allen instead.

KMGH writes:

“After Jaclyn Allen sent an email, Instant Pot said they would get Kathy “back to cooking.”

“Oh, yes… You move mountains,” Plummer said.

When Plummer heard from Instant Pot, she was told she would get her new cooker in five to seven days. It came four days later. And rather than sending a new part, she said she got a whole new Instant Pot.

Plummer remembers the moment the package arrived.

“We got the Instant Pot!” she exclaimed to her granddaughter.”

And here you thought great investigative stories were no longer done.